Create the link

  1. Add the location first.

    Open Locations in the owner portal. Confirm its name and address.

  2. Open Ticket links.

    Select the location and add a label such as “August tenant board” or “Ward B QR.”

  3. Choose expiration and request limit.

    Use the shortest practical period. A monthly replacement works well for shared boards or group chats.

  4. Generate and copy.

    Share the direct link or download/print its QR code.

Share it for one intended place

The link is tied to a location, so the reporter does not choose among the organization's sites. Place a QR code in a lobby, tenant board, staff area, or controlled group chat.

A link is not an identity credential.

Do not use it for private administrative actions. Revoke it immediately if it appears outside the intended audience.

What the reporter sees

The public form asks for the issue, contact details needed for follow-up, and available evidence. After submission, it displays a reference code and emails a copy when an address is provided. The reporter can use that reference to check status without an app account.

Inside Workdesk, the request becomes a normal ticket for assignment, field work, notes, costs, completion, and approval.

Expire, replace, or revoke

  • Expired or revoked links cannot create new requests.
  • Existing tickets remain in the workspace after their source link expires.
  • Replace printed QR codes on a regular schedule.
  • Use the request count to identify unexpectedly broad sharing.
Tenant turnover does not require account cleanup.

Short expiration reduces the value of a link retained by someone who no longer belongs at the location.