Maintenance operations for real working teams

On it! Workdesk

A job comes in. The right person says: On it!

Report, assign, resolve, approve, and find the history later. Workdesk gives every location, technician, and supervisor the view they need without rebuilding the day from chat messages.

  • Unlimited members and locations
  • Android app and phone-hosted desktop mode
  • English and Spanish
On it! Workdesk desktop ticket queue showing locations, status, priority, assignment, and recent updates
On it! Workdesk Android ticket queue
One record from report to approval Preventive maintenance Practical equipment history Offline-aware mobile work

Product overview

See the workflow from report to record.

Follow the ticket through assignment, field work, preventive planning, evidence, and owner review in under a minute.

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A complete handoff

The work moves. The context stays attached.

Every action becomes part of the ticket, so the next person knows what happened without asking the whole group again.

01 / REPORT

Start anywhere

Staff can use the app, share an expiring public link or QR code, or pass along a clean ticket summary in WhatsApp.

02 / OWN

Make responsibility visible

Route by category, assign or claim the work, record travel and arrival, and transfer responsibility when coverage changes.

03 / RESOLVE

Keep the evidence

Add notes, photos, materials, expenses, invoices, follow-up visits, and completion evidence to one durable timeline.

04 / REVIEW

Close with confidence

Approve, request follow-up, close by supervisor when appropriate, and retrieve the record by location or equipment later.

The actual product

Built for the queue, the visit, and the decision after it.

The same workspace stays useful on a phone in the field and on a larger screen when managers need to compare the whole operation.

Daily operations

Know what needs attention at a glance.

Location, category, priority, status, and assignment are visible before opening a ticket. Supervisors can focus on their responsibilities without hiding the wider history from the organization.

  • Location-first clarityEvery ticket shows where the work belongs.
  • Flexible assignmentRoute to technicians, supervisors, or other responsible personnel.
  • Complete activityMultiple visits and postponements remain in sequence.
Desktop ticket queue
Android ticket detail and next action

Preventive work

Schedule the next service with the last one in view.

Start an equipment record with only a familiar name. Add the model, serial number, condition, or service details later as reliable information becomes available.

  • Recurring schedulesPlan on desktop; work the upcoming agenda from the phone.
  • Capture as you goLink equipment while reporting or during service.
  • Decision memoryFlag equipment to watch, treat as critical, or consider for replacement.
Desktop preventive maintenance calendar
Android preventive maintenance agenda

Operational overview

See spend, delays, and workload without building a report by hand.

Materials, other expenses, invoices, closure time, and open work stay connected to the location and ticket that explain them.

  • Costs with contextDistinguish supplied and purchased material from other expenses.
  • Readable evidenceKeep photos, PDF receipts, and optional XML invoices attached.
  • Useful summariesCompare locations, attention items, and closure performance.
On it! Workdesk reports showing recorded spend and open tickets by location

Right view, right moment

One workspace without one-size-fits-all clutter.

Roles, locations, category responsibilities, and ticket participation keep each person close to the work they actually need.

Location teams

Report an issue, see who owns it, ask for follow-up, approve completion, and review local history.

Technicians

Work a focused queue, preserve full-quality originals locally, and send compressed evidence efficiently.

Supervisors

Own categories, cover absences, reassign work, close appropriate tickets, and keep follow-up visible.

Owners

Manage locations and people, set workflow policies, review spend, control billing, and export the workspace.

Operational trust

Useful controls without turning work into paperwork.

Controlled access

Verified sign-in, revocable sessions, role checks, private object storage, and auditable actions protect workspace records.

Location by policy

Arrival checks are event-based and configurable. Workdesk is not a continuous employee-tracking product.

Portable history

Owners can export workspace data. A billing problem does not erase the organization's record overnight.

Storage-based pricing

Pay for the shared record, not every person who helps.

Every plan includes the complete workflow, unlimited members, unlimited locations, and unlimited ticket records. Plans differ by shared file storage.

Small

$10 USDper workspace, per month

10 GB shared storage

For teams keeping regular photos, documents, and equipment history.

Team

$20 USDper workspace, per month

20 GB shared storage

For multi-location teams with frequent evidence and preventive work.

Business

$40 USDper workspace, per month

50 GB shared storage

For evidence-heavy operations and longer active file history. Larger requirements are quoted separately.

The first workspace of an eligible verified owner automatically receives one free 30-day introductory month. It includes the complete workflow and 1 GB of shared storage, with no payment method, automatic renewal, or automatic charge. After it ends, the workspace is parked for 30 days for subscription or export before scheduled deletion. USD is the base price. MXN uses the fixed Workdesk reference of USD 1 = MXN 20. Other conversions are indicative; Google Play or Stripe shows the final local amount, tax, billing cycle, and renewal terms before purchase. Paid subscriptions renew automatically until canceled.

A predictable exit

Your operating history is not a hostage.

Workdesk states what happens before data is removed and gives owners time to export it. Legal and fiscal records may remain blocked for the period required by law.

Read the legal center
Payment suspended

The workspace becomes restricted. Available operational data and files are retained for up to 3 months for reactivation or export.

Account deletion

A verified deletion request enters a 30-day period. The user can export available data and cancel the request before final deletion.

Legal records

Payment, tax, fraud-prevention, and dispute records may be retained separately when law requires it and are not restored as active workspace data.

Give every maintenance request a clear next step.

The first public test is open to teams ready to use the complete workflow in real operations.

Request test access