Product help and troubleshooting
Use the public help center for complete workflows, printable guides, frequently asked questions, and symptom-based recovery.
Workspace-specific instructions
In the Android app, open Settings → Help and guides → My guides. These articles are published by your organization and can cover local equipment, safe resets, access instructions, vendors, and escalation rules.
Owners create and maintain these guides in the owner portal. Product support cannot override an organization's safety or operating procedure.
when there is smoke, electrical risk, flooding, food-safety risk, personal danger, or the guide does not exactly match the condition.
Contact product support
Email [email protected], or call +52 56 3201 5180. For technical requests, email is preferred because it preserves the relevant references. Include:
- Workspace name and your role
- Android app or browser, and app version when available
- Screen, exact action, and visible message
- Approximate local date and time
- Ticket, location, invite, or payment reference
- A screenshot with unrelated personal information hidden
We will provide a secure follow-up route if additional private information is genuinely required.
Billing, deletion, and security
Billing or ownership
Owners and billing administrators should include the workspace ID and payment-provider reference. Do not include complete payment credentials.
Account deletion
The fastest verified route is inside the Android app. You can also use the account deletion page and export eligible workspace records before deletion.
Security reports
Use the subject “Security report.” Do not access, retain, or attach data that does not belong to you. We will arrange a secure channel if needed.