From install to your first ticket.

In the next few minutes, you'll join your team's Workdesk and learn how to report one useful ticket. A ticket keeps a problem, its updates, and the people responsible in one place. Have your business invitation ready, and pause whenever you need to follow along.

On your Android phone, open the installation link your business sent you. Check that it is On it! Workdesk, install it, and open the app. If you already have it, continue there. If installation is unavailable, ask your coordinator for the correct access instructions.

Sign in with your own email. If the invitation names an email address, use that same address. Enter the newest verification code from your email in the app. Keep that code private. If you don't receive it, check the address and spam folder before requesting another.

Open the business invitation. If the app asks for an invite, paste the link or enter the short code you received. Review the workspace and your profile before joining. You're joining your employer's workspace, not creating a separate one. If the invitation has expired, ask for a replacement.

Check the workspace name, then open New ticket and choose where the problem is happening. A location is your branch, store, or work site. If the right location is missing, ask your coordinator to check your access. Don't choose a different location just to continue.

Use a short title, such as Leaking tap in staff kitchen. Explain what happens, where exactly, and how it affects work. Choose the available category and priority that fit. For practice, use only a test ticket agreed with your coordinator. For immediate danger, follow your workplace emergency procedure first.

Add a clear photo if it helps explain the problem. Use the camera or choose an existing image, then check what you attached. Keep people, passwords, and private documents out of the photo. Check the location and description once more before submitting.

Submit once. Open the ticket and confirm its title, location, and status. If a change is waiting for connection, restore your connection and synchronize; don't create the same ticket again. Your first report is ready when you can find it and confirm it has synchronized.

Keep later details in this same ticket so the next person has the full story. Your available actions depend on your role and the ticket's state. If a button is missing or the workspace is read-only, ask your coordinator to check access instead of creating another account. Next, choose the short guide for your role.